Refund Policy

1. Refund Eligibility

We offer refunds under specific circumstances to ensure customer satisfaction while maintaining fair business practices.

• Subscription refunds are available within 14 days of initial purchase
• Technical issues that prevent platform usage may qualify for refunds
• Duplicate charges or billing errors will be fully refunded
• Downgrades mid-cycle may qualify for prorated refunds

2. Non-Refundable Situations

The following situations do not qualify for refunds:

• Subscription cancellations after the 14-day refund period
• Change of mind or business requirements
• Misuse or violation of our Terms of Conditions
• Partial usage of subscription period (except for technical issues)
• Third-party integration costs or setup fees

3. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Provide your account details and reason for refund request
3. Our team will review your request within 2-3 business days
4. If approved, refunds will be processed within 5-10 business days
5. Refunds will be issued to the original payment method

4. Prorated Refunds

For eligible downgrades or technical issues, we calculate prorated refunds based on:

• Unused portion of your subscription period
• Price difference between plan tiers
• Duration of service interruption (for technical issues)

5. Subscription Cancellation

You can cancel your subscription at any time through your account settings. Cancellation terms:

• Access continues until the end of your current billing period
• No refund for the current billing period (unless within 14-day window)
• Auto-renewal will be disabled immediately
• Data export available for 30 days after cancellation